Credit Card Guarantee – Frequently Asked Questions
What should I do if there are unauthorized charges on a credit card that I used for a Bibleinfo.com donation?
Report your suspicion of an unauthorized charge to your credit card provider and contact Bibleinfo.com immediately by calling our toll-free number: 1-800-97-BIBLE.
Will I be held responsible for unauthorized charges on my credit card?
Generally, as a credit cardholder, your liability limit is $50 per credit card for unauthorized charges. If you used a credit card on Bibleinfo.com and unauthorized charges appear on that card's statement at any time within three months of your Bibleinfo.com transaction, we'll cover your liability up to $50 so long as certain terms and conditions are met.
What is covered by the credit card protection program?
Every credit card used to make donations or purchases on the United States version of Bibleinfo.com has been covered by our credit card protection program for a period of up to three months after a donation is made. Each time you make another donation on Bibleinfo.com, you have three months of continued coverage.
Is my debit card covered?
Unfortunately, we are unable to include cash cards, automated teller machine (ATM) cards, or debit cards in our protection program.
Do credit cards issued in countries besides the United States qualify for the protection program?
Unfortunately, we cannot cover credit cards issued outside the United States, cash cards, ATM cards, or debit cards under the protection program.
How soon do I have to contact Bibleinfo.com about unauthorized charges?
You must report the unauthorized charges to your credit card issuer as soon as you discover the charge and no later than 60 days after receiving your card statement. You should contact us promptly if you find you have any liability to your card issuer for these unauthorized charges. Bibleinfo.com donors have up to three months after the most recent date the donor has made a donation on Bibleinfo.com to contact us about an unauthorized charge.
How soon can I expect resolution of my claim under the credit card protection program?
Resolution of most claims is relatively quick; however, our ability to help you depends upon how soon you report your suspicion of unauthorized use, how quickly you can supply us with all the information we need, what company issued your credit card, and the length of the investigation process.
Are donors using Bibleinfo.com in Canada, Germany, and the United Kingdom covered?
Unfortunately, donations made through Bibleinfo.com from donors outside the United States are not covered by this offer.
Related Information
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